If phoning to place your order, PLEASE have all your information ready including full SKU#'s, quantities, and all personal/payment information.
Thank You
Please Note: pcX does not have a “real-time/live” inventory field configured into our shopping cart software. As a result, you will be informed of any “out of stock” or “no longer available items” when you receive your Sales/Quote Confirmation email.
Or you may Fax in your order by using our PDF form,
click the button to download and save to your computer:
NOTE: There is no minimum order, but all orders UNDER $25 before shipping costs are subject to a $5 HANDLING FEE in addition to the shipping fee
NOTE: For US and INT'L orders over $500 USD in value, pcX will automatically ship them via UPS/FEDEX (fully trackable), as pcX will not assume liability for their safe delivery otherwise. Thus, customers who insist on AIR MAIL or EXPRESS POST shipment methods (over this value), are taking full responsibility for them.
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PRICES: F.O.B. POINT: SHIPPING: SHIPPING METHODS: NOTE: The default method is the cheapest. USA: The DEFAULT shipping method is Small Packet Air Mail (for orders under 2.2 lbs/1 kg) and Express Post (for orders over 2.2 lbs/1kg), which is similar to Priority Mail in the USA. Back-orders ship via Small Packet Air Mail. Shipments can ship via UPS/FEDEX Priority (at your request). Please use your 9 digit zip code (00000-0000) if you have one as it may speed postal delivery. CANADA: The DEFAULT shipping method is Expedited Mail, we can also ship via Express Post. Back-orders ship via Expedited Mail. Priority shipments ship via UPS/FEDEX (at your request). INTERNATIONAL: The DEFAULT shipping method is Small Packet Air Mail. Back-orders ship via Small Packet Air Mail. Priority shipments ship via UPS/FEDEX (at your request). NOTE: We “add” shipping charges on ALL orders and customers are responsible for such charges. SHIPPING SERVICE LEVELS: ALL PRICES AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE. NOTE: For US and INT’L orders over $500 USD in value, pcX will automatically ship them via UPS/FEDEX (fully trackable), as pcX will not assume liability for their safe delivery otherwise. Thus, customers who insist on AIR MAIL or EXPRESS POST shipment methods (over this value), are taking full responsibility for them. Small Packet Air Mail (not trackable): Delivery is generally between 7 to 10 business days in North America; 10 to 14 days plus to International destinations. Expedited Mail (trackable): Delivery in Canada ONLY; 2-5 business days. Express Post (trackable): Delivery is 1 to 2 business days in Canada; 3 to 5 business days in the US. For delivery confirmation, request the tracking number on your shipment from Parts ConneXion, and call Canada Post at 1-888-550-6333 (M-F 8am-6pm) or click on “Track a Package” at www.canadapost.ca 24-hours a day. UPS/FEDEX Express Priority (trackable): Delivery is next business day to most major North American cities: 2-day delivery to most centers in Western Europe; 2-4 days in Asia. For delivery confirmation, obtain your tracking number from Parts ConneXion and call 1-800-GO-FEDEX or enter number and click “Track It” at www.FEDEX.com 24-hours a day. NOTE: In some cases, UPS/FEDEX adds a surcharge if the recipient's address is outside their normal delivery area. In these cases, we will have to charge you, the customer, afterwards for these additional costs, once they are known to us. SHIPPING COSTS: PAYMENT: Any applicable customs, duties, and taxes are the responsibility of the consignee. Payment may be made by: 1) VISA, MASTERCARD or AMEX (2% surcharge will apply to AMEX): Please provide the card number, expiry date, and the name as it appears on the card if different from addressee. All orders are billed in U.S. Dollars (US$). However, Canadian customers are charged in CDN$, at the current daily exchange rate, plus applicable taxes. 2) MONEY ORDER: We only accept “International Money Orders” in USD (US$) or Canadian Dollars ($). 3) BANK DRAFT OR BANK CHEQUE: In U.S. or Canadian Dollars ($). 4) BANK TRANSFERS (TT Wire): Larger orders only, additional $35 fee is applied. Please contact us for details. 5) PAYPAL: A surcharge of 2% will apply. We will contact you via email with a full Paypal quote and the EMAIL address you will need to send funds to, only once the quote has been picked and weighed for shipping costs. BACK-ORDER POLICY: NOTE: Due to some supplier lead times and the specialized nature of the products we carry (some of which are made to order), some back-ordered items may have very long lead times. CHANGES TO ORDERS: Orders for WIRE are not cancellable or returnable once cut from the master spool.
WARRANTY: PARTS RETURN POLICY: a) pcX will only take back parts in situations where they are defective or are incorrectly shipped. We accept no merchandise for return without a Return Material Authorization number (RMA#) which may be obtained by contacting our order service department and supplying the original invoice number and date. DAMAGED GOODS: INSURANCE & EXTRA COST:
As you will see it is a two-part code – an alpha and a numeric and if both parts of the code are used, order accuracy is improved and processing is expedited. White space has been provided, on our order form, for your use to enter the SKU code. This will assist in you receiving the right part/product -- the one you ordered! SUGGESTIONS: Any applicable customs, duties, and taxes are the responsibility of the consignee. ALL PRICES AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE. | |
Parts ConneXion Privacy Policy
We understand that privacy is one of the biggest concerns for Internet users. Parts Connexion respects the privacy of every person who visits our Web site or purchases the products we stock or the services we provide. We have created this statement to demonstrate our commitment to your privacy and to illustrate the value we place on the information you provide to us.
Parts ConneXion’s business scope:
The company has two lines of business:
The retailing of Audio parts and components to the DIY (Do-It-Yourself) audio hobbyist and audiophile, world wide and,
The modification and repair of audio amplification equipments
Links to Other Web Sites
Parts Connexion Web sites contain links to other sites. Parts ConneXion is not responsible for the content or privacy practices of these sites. We encourage you to read the privacy statements of these linked sites, as their policies may differ from our own.
ABOUT INFORMATION YOU VOLUNTEER
In various places on our Web sites, we may request information from you. This might include your name, email address, other contact information or demographic data such as your age or occupation. We use this information to:
alert you, as a customer of record, to new products, product changes, service up-dates and special pricing via our newsletter “eConneXion”,
send you our newsletter, ”eConneXion” if you have requested it by direct subscription, or have been a past customer, only,
provide you with information you have requested about the company, the products we sell and/or the services we provide,
collect survey data to improve our product offerings and services,
send you or a colleague an email you've requested,
classify our users and correspondents into demographic categories so that we can better track the issues, concerns and preferences of those groups and, ultimately, deliver products and services that more accurately meet their needs
We will never share, sell, or rent individual personal information without your advance permission or unless ordered by a court of law. When you volunteer information that may be shared with our partners, we will ask you explicitly to grant us such permission by opting in on a Web page.
Contests and Surveys
Periodically, we will run contests and surveys for our customers and website visitors. Participation in these is entirely voluntary, and you have a choice whether or not you disclose the requested information. Information requested may include contact information (such as name, email address) and demographic information (age, postal/zip code, answers to specific questions, etc.).
We use contact information to notify winners. Other information we collect is aggregated and used by Parts ConneXion to improve our product and service offerings.
Opting Out
When you subscribe to our newsletter, “eConneXion” we provide simple instructions, in each newsletter located at the bottom of the newsletter via an iContact link.
Purchasing Products
As this is an ecommerce website we will be receiving your credit card information through our safeguarded SSL(Secure Sockets) type technology at least 128-bit encryption.
Parts ConneXion does store your contact information to expedite technical support if you request it, and to provide you with information about new products services and special pricing.
ABOUT INFORMATION WE COLLECT AUTOMATICALLY
Technical and Demographic Information
Parts ConneXion collects technical and demographic information about you that does not personally identify you. Examples of this type of information include the computer operating system you use, your Internet browser, your domain name and IP address, and the Web pages you view. IP addresses are not linked to personally identifiable information.
We use this information to diagnose problems with our Web site and to better tailor its content to your needs.
How We Use Cookies
The items added to your shopping cart are stored on a cookie that remembers your items for 7 days. It stores the items for you incase you want to come back to the cart later, if you do not wish the items to be remembered for you please hit the Empty Cart button.
Open Rates and Clicks
When Parts ConneXion sends messages such as our newsletter, “eConneXion” we track the open rates of the HTML version of these messages. This allows us to improve the quality of the messages we send. We cannot track open rates on plain text messages.
Parts ConneXion may also track clicks on website links included in the messages.
None of this information is linked to personal information that can identify any individual person.
HOW WE PROTECT THE INFORMATION YOU PROVIDED
Parts ConneXion takes strong precautions to protect the information you provide from loss, misuse, unauthorized access, alteration, or destruction.
Information you provide is stored on a secure server on our premises, in a locked room. Only certain Parts ConneXion employees who need this information to do their jobs have access to it.
In some cases, Parts Connexion stores databases with iContact.com, a leading provider of ‘managed services’ for newsletter mailing lists for internet retailers. These lists contain email addresses, as well as other information the client has submitted. These lists are subject to the same security as data Parts ConneXion collects itself, and is never shared with others.
All Parts ConneXion employees are made aware of the importance we place on privacy, and what they can do to ensure customer information is protected.
HOW YOU CAN CHANGE INFORMATION YOU PROVIDED
If you have provided information to Parts ConneXion and would like it deleted from our records, or you would like to update information you've given us, please send an email to info@partsconnexion.com
CONTACTING US
If You Feel You Have Received Unsolicited Email
Parts Connexion does not send or condone unsolicited email, or "spam". We send email only to people who have requested our newsletter, or asked for information about our products and services.
If you feel you've received unsolicited email from Parts ConneXion, please send a message to info@partsconnexion.com. We promise to deal with your issue promptly.
Other Concerns
If you have questions or concerns about our privacy policy, you can contact us by phone, fax, email or conventional mail.
